Computer Mechanics, a value-added reseller, announce completion of installation of Ericsson Businessphone-250 telecommunications system in the head office of Cosmos-TV company in Russia.

According to Computer Mechanics specialists, the Businessphone-250 PBX turned out to be especially attractive for medium-to-large enterprises, with a large number of subscribers needing mobility within a limited area, yet application of the expensive cellular phone network being not cost-effective.

Installation of the system included a few stages:

• replacement of the existing PBX, with the existing subscriber numbering scheme being retained;
• adding new subscribers and services;
• putting the computer call center into operation. The center runs the Call Center Supervisor software, which provides up-to-the-minute statistics of the call center operation and real-time control of the operators.

The company says full integration of automatic call distribution functions into a PBX to be one of the major advantages of Businessphone CallCentre. It means that businesses have to do a single investment to provide both processing of their customers' calls and routine intra-company phone communication, thus saving their money.

At the final stage of installation, a DECT-compliant microcellular wireless communication system was built. As a result, the company has been provided with a private microcellular phone network for its employees.

Source: InfoArt News Agency

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